Q: What services do you offer at Man and Van Hire?
A: We offer a wide range of services including house removals, office relocations, furniture assembly, packing and unpacking, storage solutions, and more.
Q: How do I book your services?
A: Booking with us is easy! You can book online through our website, call our dedicated phone line, send us an email inquiry, or schedule an in-person consultation.
Q: Are your services available on weekends and holidays?
A: Yes, we offer flexible scheduling options including weekends and holidays to accommodate your needs and minimize disruption to your schedule.
Q: How far in advance should I book my service?
A: We recommend booking your service as far in advance as possible to secure your preferred date and time, especially during peak moving seasons.
Q: Do you provide packing materials and supplies?
A: Yes, we offer a range of packing materials and supplies to ensure that your items are properly protected during transit. Contact us for more information.
Q: Can you assist with furniture disassembly and reassembly?
A: Absolutely! Our team can handle all aspects of your move, including furniture disassembly and reassembly, to ensure a smooth transition.
Q: Do you offer insurance coverage for my belongings?
A: Yes, we provide comprehensive insurance coverage for added peace of mind during your move. Your belongings are protected throughout the entire process.
Q: How long will my move take?
A: The duration of your move depends on various factors such as the size of your move, the distance traveled, and any additional services required. Contact us for a personalized estimate.
Q: Can I track the progress of my move?
A: Yes, we provide real-time updates and communication throughout the moving process to keep you informed every step of the way.
Q: What safety measures do you have in place during the COVID-19 pandemic?
A: We have implemented strict safety protocols in accordance with government guidelines to ensure the health and safety of our customers and staff.
Q: Can I request a specific time for my move?
A: Yes, we understand the importance of timing, and we will do our best to accommodate your requested time whenever possible.
Q: Do you offer international moving services?
A: Yes, we can assist with international moves as well. Contact us for more information and personalized assistance.
Q: How do you handle fragile or valuable items?
A: Our team is trained in handling fragile and valuable items with care and precision. We use specialized packing materials and techniques to ensure their safe transport.
Q: Can you provide storage solutions for my belongings?
A: Yes, we offer short-term and long-term storage solutions to meet your needs. Your belongings will be stored in a secure and climate-controlled facility.
Q: Do you offer discounts for repeat customers?
A: Yes, we value our repeat customers and offer special discounts and promotions as a token of appreciation for their continued support.
Q: Can I make changes to my booking after it’s been confirmed?
A: Yes, you can make changes to your booking by contacting us directly. We will do our best to accommodate any changes to your schedule or requirements.
Q: What forms of payment do you accept?
A: We accept various forms of payment including credit/debit cards, bank transfers, and cash. Contact us for more information about payment options.
Q: Are there any items you cannot transport?
A: While we strive to accommodate all types of moves, there are certain items that we cannot transport due to safety or legal restrictions. Contact us for more information.
Q: How do you handle delays or unexpected circumstances during the move?
A: Our team is trained to handle unexpected circumstances with professionalism and efficiency. We will communicate with you promptly and work to resolve any issues as quickly as possible.
Q: Can I leave items in the van overnight if my move is not completed?
A: For security reasons, we do not recommend leaving items in the van overnight. Please ensure that your move is completed within the scheduled time frame.
Q: Do you offer cleaning services for my old or new property?
A: Yes, we offer end-of-tenancy cleaning services to help you prepare your old property for the next tenant or ensure your new property is move-in ready.
Q: Can you provide references or testimonials from previous customers?
A: Yes, we have many satisfied customers who have provided testimonials about their experience with us. Contact us for references or visit our website to read customer reviews.
Q: Do you offer packing and unpacking services?
A: Yes, we offer professional packing and unpacking services to make your move as hassle-free as possible. Our team will handle all the packing and unpacking for you.
Q: Can you assist with moving heavy or bulky items?
A: Absolutely! Our team is equipped to handle heavy or bulky items with ease using specialized equipment and techniques.
Q: What should I do if I have additional questions or concerns?
A: Feel free to contact us at any time with your questions or concerns. Our friendly and knowledgeable team is here to assist you every step of the way.
Q: Are there any hidden fees or charges?
A: No, we believe in transparency and honesty. We provide upfront pricing with no hidden fees or charges. You’ll know exactly what to expect from your service with us.
